Support Desk — multi-channel ticketing

Sample build — illustrative UI, not a real client. A help-desk cockpit for a mobile operator: unified inbox across email, chat, phone, and web, with live SLA timers and a conversation thread alongside the queue.

Sample · illustrativeCustomer support

Open tickets

Everything currently assigned to the morning shift team.

42 open3 SLA breachedAvg wait: 3m 12s
TKT-94821
SIM activation failing after port-in from Telkomsel
Diah PuspitasariPhoneactivationport-in
UrgentOpenBreached · -42m
TKT-94820
Data not working in Bandung area since 07:00
Agus SetiawanChatnetwork
HighOpenAt risk · 12m
TKT-94815
Roaming charges billed for a country I didn't visit
Maya HartonoEmailbillingroaming
HighPendingAt risk · 55m
TKT-94812
eSIM QR code not scanning on iPhone 16
Rizal KurniawanWebesimmobile
MediumOpenOn track · 3h
TKT-94808
How do I change my plan from prepaid to postpaid?
Sari MelatiChatplans
LowNewOn track · 5h
TKT-94801
MyRepublic Fiber install was rescheduled without notice
Benny TanudjajaEmailinstallation
MediumPendingOn track · 2h
TKT-94795
Autopay failed three times, service suspended
Lina WijayantiPhonebillingsuspension
UrgentOpenBreached · -1h 20m
TKT-94789
International calling not enabled on family plan add-on
Hendra GunawanChataddons
LowPendingOn track · 6h
TKT-94782
Requesting itemised bill for March 2026
Kurnia AndikaWebbilling
LowSolvedOn track
TKT-94780
MMS messages not sending to international numbers
Teguh PrasetyoChatmessaging
MediumSolvedOn track